We (3D Decoupage & Frames), will wait 24 hours from time of purchase/payment /receiving this email (whichever is the latest) to process any....... ’Custom/Tailor Made Order(s)’ ........ this will give you (the customer/buyer) time to change your mind and cancel the order for a full refund of all monies paid. Notification for instance, in person, via email, or any other means will be accepted.
If you , the customer, orders a custom made frame(s) or display case(s) or any other custom made item, either by phone, email or by using the ‘Tick boxes and/or Drop-down menus’ on the website to select the various options or ordered by email/telephone, this is classed as a......... ’Custom/Tailor Made Order’ ........ NO returns are accepted, it is your responsibility to ensure that the measurements and other options chosen are correct, this includes the addition of mount board to a custom or ready made box frame, especially the inclusion of Mount Board Surrounds which will affect both the internal and external sizes of the Box Frame e.g. – For an item to sit in a mount board aperture, a minimum of 2 inches must be added to the frame size, (one inch on all four sides).
SO an item 10 in x 8 in the frame size MUST be a MINIMUM of 12 in x 10 in.......If you are unsure please contact us as mistake cannot be rectified afterwards.
If you have ordered a ‘Ready Made Box Frame’ you can return the item by notifying us within 14 days of receipt by phone/email, notification for instance, in person, via email, mobile phone or text message, or any other means will be accepted subject to confirmation in writing. You can reply to this email to cancel your order – This is acceptable as written confirmation.
EXCLUSIONS – to ‘Ready Made Box Frame returns’
Excludes ready made box frames that you, (the purchaser) have had ‘customised’ by the addition of mount board lining and/or mount board surround etc.
YOU CAN REPLY TO THIS EMAIL STATING YOU WISH TO MAKE A RETURN – THIS WILL BE YOUR WRITTEN CONFIRMATION (if order has been placed and paid for.............EXCLUDES custom/tailor made items).
The item(s) must be sent back to us unused and in good condition, once we have received returned item(s) and an inspection made, if unused and in good condition a refund of the purchase price will be made. You will be responsible for the cost of returning unwanted items. Please ensure you retain your proof of postage to us.
Our delivery costs to you will be deducted before a refund of the purchase price is made, this includes items that have ‘Free Shipping’ as the delivery charges are calculated into the total price. (This does not affect your statutory rights).
Ready made items will be sent out within 48 business hours from order receipt (excludes weekends and Bank holidays).
Custom/tailor made items will vary depending on size and type of order, please allow up to 30 days (usually a lot quicker) - unless a longer delivery date is accepted by both parties.
Once the item(s) have been sent, either by courier or Royal Mail we have no control over when the items will actually be received by you.
Delivery charges vary depending on the size and type of order, you can view the delivery charges by adding items to the shopping cart, there is NO OBLIGATION to purchase, you can remove items or abandon the shopping cart at anytime prior to payment.